Return & Exchange Policy

At Noore Fragrance, customer satisfaction is our priority. We take great care in ensuring that every order reaches you in perfect condition. Please read our Return & Exchange Policy carefully before making a purchase.

Eligibility for Returns & Exchanges

Due to the nature of fragrance products and for hygiene and safety reasons, we do not accept returns or exchanges for products that have been opened, used, or tampered with.

Returns or exchanges are only accepted under the following circumstances:

You received the wrong product.
Your order arrived damaged or defective.
You received an incomplete order.
The product is unopened, unused, and in its original sealed packaging.

Return & Exchange Request

If you experience any of the above issues, please contact us within 48 hours of receiving your order.

To process your request, please provide:

Your order number
Your full name
Clear photos of the product and packaging
A brief description of the issue

Requests submitted after 48 hours may not be eligible for return or exchange.

Condition of Returned Products

To qualify for a return or exchange, the product must:

Be unused and unopened
Be in its original packaging with all seals intact
Include all original accessories (if applicable)

Products that do not meet these conditions may be declined.

Exchanges

If your exchange request is approved, we will replace the item with the correct or equivalent product, subject to stock availability.

If the requested product is unavailable, we may offer:

A replacement of equal value
Store credit
A refund, where applicable

Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

The following items cannot be returned or exchanged:

Opened or used fragrances
Products with broken seals
Gift cards or promotional items
Clearance or final sale products (unless damaged or incorrect)

Shipping Costs

If the return or exchange is due to an error on our part (wrong item, damaged item, or defective product), Noore Fragrance will cover the return shipping costs.

If the return is requested for any other eligible reason, the customer is responsible for the return shipping charges.